Refund and Cancellation Policy


1. General Policy

  • Customer Satisfaction: Your satisfaction is our priority. If you are not satisfied with your purchase, we are here to help.

2. Cancellation Policy

  • Service Appointments:

    • 24-Hour Notice: Cancellations made at least 24 hours before the scheduled appointment time are eligible for a full refund.
    • Less Than 24-Hour Notice: Cancellations made less than 24 hours before the scheduled appointment time may not be eligible for a refund.
    • No-Show: If you do not show up for your scheduled appointment without prior notice, you may not be eligible for a refund.

3. Refund Policy

  • Services:

    • Satisfaction Guarantee: If you are not satisfied with a service provided, please contact us within 7 days of the service date to discuss a resolution or refund.

4. Process for Refunds

  • Initiating a Refund: To request a refund, contact our customer service team at info@astroadd.in with your order details and reason for the request.
  • Processing Time: Once we receive your request, we will inspect it and notify you of the status of your refund within a reasonable period.
  • Refund Method: Approved refunds will be credited to your original method of payment within 5-10 business days.
  • Return is not applicable for us.
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